A while back I was doing some shopping in my usual supermarket and as per usual there was only one of the eleven checkouts open, yes there are those self serve checkouts but every time I have used one I end up having to ask for help so tend to avoid them as much as I can. But on this day there was a gentleman going through the checkout in a mobility scooter and whilst I don’t know his situation I would hazard a guess that at some point he may have suffered a stroke. Now behind him was one customer, then me, and then a growing queue was forming behind me with some customers clearly getting impatient at having to wait.
But here is the life lesson which this shop assistant taught me that day without him even knowing it. He focused on serving this gentleman in his mobility scooter, never rushing him, in fact going above and beyond to make sure his shopping was secure, he had put his change away and was ready to move on rather than starting the next customer before he had moved on. Now the assistant whilst focussing on the gentleman would have had to have been blind not to see the queue which was forming as well as being aware of the impatience of some of the customers Continue reading